Privacy Policy 

Your privacy is important to Vibint, so this Privacy Policy is for you to understand how and what information we collect, use, disclose, transfer, and store your personal information.

 

Collection and Use of Personal information

Personal information is data that can be used to identify or contact an individual.

You may be asked to provide personal information when you contact Vibint or a Vibint affiliate. Vibint and its affiliates may share such personal data with each other and use it in accordance with this Privacy Policy. Vibint and its affiliates may also combine personal data with other materials to enhance Vibint products, services, content and advertising. You may choose not to provide the personal information that we requested, but if you chose not to provide it, in many cases we will not be able to provide you with our products or services, or answer any questions you may have.

Below are types of personal information that Vibint may collect, and examples of ways that Vibint may use your information.

 

What personal information may Vibint collect

  1. When you create a ID, apply for commercial credit, purchase a product, download a software update, connect to our services, contact us, or participate in an online survey, we may collect a variety of materials, including your name, mailing address, phone number, email address, preferred contact method, device identification number, IP address, location information and credit card details.

  2. When you use Vibint products to share your content, and send products to family and friends, or invite others to use Vibint services or forums, Vibint may collect information about you, such as your name, mailing address, email address and phone number. Vibint will use this information to complete your requests, provide related products or services, or prevent fraudulent use.

  3. In certain jurisdictions, we may require you to provide government-issued identification documents, but only in a few cases, including shipping and delivery , custom clearance, setting up a wireless account/enabling devices, deciding whether to extend commercial credit, managing appointments, or fulfilling statutory requirements.

 

How Vibint may use your personal information

Upon obtaining your consent, we may process your personal information in: Based on the purposes described in this Privacy Policy, fulfilling Vibint’s legal obligations, or when we have accessed it is necessary based on the legal rights of Vibint or a third party to disclose your information.

  1. The personal information we collect allows us to inform you on Vibint's latest product announcements, software updates, and upcoming events. If you do not wish to be on our mailing list, please send us a email at [email protected] to opt out from the email subscriptions.

  2. In addition, we use relevant personal information to assist in the creation, development, operation, delivery and improvement of our products, services, content and advertising, and for damage prevention and fraud prevention purposes. We may also use your personal data for account and network security purposes, including ensuring the security of the service to protect the interests of all users. Where we use your information for fraud prevention purposes it arises from the conduct of an online transaction with us. We use the information strictly for fraud prevention purposes in order to protect our customers and services and where necessary and assessed to be legally beneficial. For some online transactions, we may also use publicly accessible sources to verify the information you provide.

  3. We may use your personal information (including date of birth) to verify identity, assist with user authentication and determine the appropriate service. For example, in order to determine the age of the ID account holder, we may use the date of birth.

  4. We may use your personal information to send important notices from time to time, such as updates on purchasing policy or changes on our terms, conditions and policies. Since this information is critical to your interaction with Vibint, you may not choose to opt out from such notices.

  5. We may also use personal information for internal purposes such as audit, research and data analysis to enhance Vibint’s products, services and communications with customers. If you participate in various special promotions, we may also use the information you provide to carry out these activities.

 

Anonymous Information Vibint may collect and ways Vibint may use such Anonymous Information

Anonymous information means any data that is not directly related to any particular individual. We may collect, use, transfer and disclose anonymous information for any purpose. The following examples illustrate anonymous information that we may collect and how to use it:

  1. The information we may collect includes users preferences, occupation, language, stripe account, zip code, area code, device unique identifier, visitor source URL, location, and the time zone where Vibint products are used, and all sorts of data that may included and collected by Google Analytics, which enable us to further understand customer behavior and improve our products, services and advertising.

  2. Data may be collected by Vibint when users visit our website.

This information will be aggregated and used to assist us in analyzing users preferences in our products and services. Under this Privacy Policy, aggregated data is treated as anonymous information.

  1. We may collect and store relevant information on how you use out services including history on searching for enquiries. This information can be used to improve the relevance of searching results provided by our services. Apart from a few cases, where we have to ensure the quality of the services provided through the Internet, otherwise such information will not be associated with your IP address.

  2. With your explicit consent, we may collect information about your use of devices and applications to assist app developers in upgrading their apps.

  3. If we combine anonymous information with personal information the combined information will be regarded as personal information for as long as it remains combined.

 

Cookies and Other Similar Technologies

Vibint's websites, online services, email messages, interactive applications, and advertisements may use "cookies" and other similar technologies such as pixel tags or web beacons. These technologies can help us better understand user behavior, such as which part of the website have the users viewed, to improve and measure the effectiveness of advertising and web search. We treat the information collected by cookies and other similar technologies as anonymous information. However, if an Internet Protocol (IP) address or other similar identification code is identified as personal information in accordance with local law, we also treat these identification codes as personal information. Similarly, to the extent that non-personal information is combined with personal information, we regard the combined information as personal information for the purposes of this Privacy Policy.

When you use Vibint websites, online services and applications, Vibint and its affiliates also use cookies and other similar technologies to record personal information. In these cases, our goal is to provide you with a more convenient and personalized experience with Vibint. For example, knowing your country and language (if you are an educator, knowing the school you teach) can help us to provide users a tailor-made shopping experience. By understanding people who use your devices and purchase a particular product/services can also help us to better advertise and enhance customer communication by providing content that’s more relevant to your interest. In addition, knowing your contact details, hardware identification numbers, and information about your computer or device can help us personalize your operating system and provide you with better customer service.

If you want to disable cookies, please check with your provider on how to disable it. Please note that once cookies are disabled, some of the features from Vibint website will not be available.

Data may be collected automatically and stored in a log file. Such information includes Internet Protocol (IP) addresses, browser types and languages, Internet Service Providers (ISPs), referring and exit pages and applications, operating systems, date/time stamps, and clickstream data.

We use this information to understand and analyze trends, manage our website, understand users’ behavior on our website, enhance our products and services, and collect demographic information about our overall user base. Vibint may use this information for marketing and advertising.

In some of our email messages, we used a technique called “click-through URL” to link content on Vibint's website. When customers click on these URLs, they will go through another web server before they reach the landing page on our website. We track these clicks to help us determine the user's interest in a particular topic and measure the effectiveness of the customer's newsletter. If you do not wish to be tracked in this way, do not click on the text or image link in the email message.

 

Disclosure to Third Parties

Vibint may sometimes provide specific personal information to assist in marketing our services and products to strategic partners and clients. Vibint will only share personal information that helps us to enhance our products, services and advertising, but will not share other personal information with third parties for marketing purposes.

 

To Service Provider

Vibint only shares personal information with companies that provide the following services, such as: data processing, credit extending, completing customer orders, delivering products to you, managing and enhancing customer data, providing customer service, and evaluating your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located anywhere Vibint operates.

 

To Others

Vibint may disclose your personal information under relevant legal requirements, legal procedures, litigation, and/or requests from public agencies and government agencies in and outside your country of residence. We may also disclose if we believe that disclosure of your information is necessary or appropriate based on national security, legal enforcement or other important public issues.

We may also disclose information if that is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In addition, we may transfer any or all of the personal information we collected to third parties in the event of a company restructuring, merger or sale.

 

Protection of Personal Information

Vibint understands the importance of protecting your personal information. Vibint online servicesuse encryption technologies such as Transport Layer Security (TLS) to protect your personal data. When Vibint stores your personal information, access to such data is restricted and it’s placed in a facility that employs physical security measures.

When you use certain products, services or applications from Vibint, or publish information on Vibint’s forums, chat rooms or social networking services, other users will be able to see, read and use the personal information and content that you shared. You are responsible for such personal information that you choose to share or submit under these circumstances. For example, if you post your name and email address in a discussion forum post, this information will be made public. Be careful when using these features.

 

The Existence of Automated Decision Making (including Profiling)

Vibint does not take any decisions involving the use of algorithms or profiling that significantly affects you.

 

Integrity and Retention of Personal Information

Vibint allows you to maintain accurate, complete and up-to-date personal information easily. The time period of holding your personal information depends upon the time required to fulfill the purposes of this Privacy Policy and the Service Privacy Information Summary. When evaluating these timelines, we will evaluate the necessity of collecting one’s personal data, such information will only retain at a minimum period that is required to achieve the purpose under this Privacy Policy unless a law requires a longer retention time.

 

Access to Personal Information

You can log in to your Vibint account page to help us ensure that your contact details and preferences are accurate, complete and up-to-date. For other personal information we hold, we will provide you with access (including copies) so that you may request us to make corrections if the information is incorrect, or ask Vibint to remove the law or for legitimate business purposes. If your request is frivolous/unreasonable, endangering the privacy of others, extremely unrealistic, or local law does not provide for such access, we may refuse to process your request. We may also reject the request if we believe that the removal or access request may result in our inability to legally use the information based on the aforementioned fraud prevention and security purposes.

 

Location-Based Services

In order to provide location services on Vibint products, Vibint and its partners may collect, use and share exact location information, including the instant location of your Vibint device. Where applicable, location services may use GPS, Bluetooth, and your IP address, as well as crowd-sourced Wi-Fi hotspots, tower locations, and other techniques to determine the approximate location of your device. Unless having your consent, such location information is collected in an anonymous form that does not identify you personally, and Vibint and its partners may use this information to provide and improve targeted products and services. For example, if you choose to use an app vendor's location service, your device may share geolocation data with the app vendor.

 

Third-Party Sites and Services

Vibint websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. For example, a third-party Vibint app.

Information collected by third parties, which may include location information or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

 

International Users

All the information you provided may be transferred or accessed by entities around the world as described in this Privacy Policy. Vibint are responsible for the personal information that we collected, and which is processed by Vibint Limited.

 

Our Commitment to Protect Your Privacy

To ensure the security of your personal information, we pass on our privacy and security guidelines to Vibint employees and enforce privacy protections within the company.

 

Questions Concerning Your Privacy

If you have any questions or concerns regarding Vibint's privacy policy or data processing, or would like to make a complaint about possible violations of local privacy laws, please contact us. 

When receiving questions or requests about the collection of personal information in response to an access/download request, our dedicated team will categorize such contacts, and seek for suspicious inquiries. Depending on the issue, our team may ask you for more information. If you are dissatisfied with the response you received, you can file a complaint with your local judicial authority. If you request, we will try our best to provide you with information on the relevant complaint channels.

Information contained on this website is subject to change without notice.